What is MyChart?

MyChart offers patients personalized and secure online access to portions of their medical records. It enables you to securely use the internet to help manage and receive information about your health. With MyChart, you can use the internet to:

  • Request medical appointments
  • View your health summary 
  • View test results
  • Request prescription renewals
  • Communicate electronically and securely with your physician office’s care team.

Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic appointment or hospital admission. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may contact us at mychart@mhd.com or 214-947-9100 and request to have an activation code provided to you.

Do I need to sign up for MyChart each time I am admitted?

No, signing up for a MyChart account is a one-time occurrence. If a patient does not recall signing up for a MyChart account or their login information, the information can be retrieved by contacting us at mychart@mhd.com or 214-947-9100.

Whom do I contact if I have further questions?

If you have a technical question, please submit your question to us at us at mychart@mhd.com or call our MyChart Patient Support Line at 214-947-9100. Please contact your primary care provider directly when you have questions about the content of your MyChart personal health record. Remember, MyChart’s secure and protected Message Center allows you to communicate with your primary care provider for any non-urgent questions.

Once I’m registered for MyChart, how can I access my personal
health record?

You can access your record online at MethodistHealthSystem.org/MyChart, or you can download the convenient MyChart app for both Apple and Android devices. This makes accessing your information even more convenient.

When can I see my test results in MyChart?

Your test results are released to your MyChart account after a physician has reviewed them. This is generally within three to seven days.

Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a sensitive nature are not released to MyChart.

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record.

  • To correct any inaccurate information with your hospital record, please contact our health information management department at 214-947-2800 to request an amendment form.
  • For amendments for physician office records, please contact your physician office directly.

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within one to three business days.

Please note that MyChart should not be used for urgent situations. If you think you’re experiencing a life-threatening emergency or severe condition, call 911 or seek medical care immediately.